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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 2	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 3	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 4	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 5	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 6	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 7	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 8	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 9	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 10	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.

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Apple Device Support Exam Sample Questions (Q37-Q42):

NEW QUESTION # 37
How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?

A. Choose Startup Security Utility from the Utilities menu.
B. Choose Install Log from Console > Log Reports.
C. Choose Terminal from the Utilities menu.
D. Choose Enter Full Screen from the Window menu.

Answer: B

NEW QUESTION # 38
Scenario
Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.
Select three responses.
Which three troubleshooting steps should you try to resolve this issue?

A. Enable Optimized Battery Charging in the iPad settings.
B. Force restart her iPad.
C. Try charging with a different power adapter and cable.
D. Back up the device, then erase all content and settings.
E. Make sure that the device isn't too hot or too cold.

Answer: B,C,E

Explanation:
According to the Apple Device Support Reference Materials, the three troubleshooting steps that you should try to resolve the issue of iPad not charging are:
* Force restart the iPad. This can help clear any software glitches that may prevent the iPad from recognizing the power source or charging properly12. The steps to force restart the iPad depend on whether it has a Home button or not1.
* Make sure that the device isn't too hot or too cold. Extreme temperatures can affect the battery performance and charging ability of the iPad13. The iPad should be kept within the acceptable operating temperatures of 0° to 35° C (32° to 95° F)3.
* Try charging with a different power adapter and cable. The power adapter and cable may be damaged or incompatible with the iPad, causing the charging issue14. It is recommended to use the original Apple power adapter and cable that came with the iPad, or other Apple-certified accessories4.
The other two options, D and E, are not relevant or helpful for resolving the charging issue. Backing up the device and erasing all content and settings may be useful for other issues, such as storage or performance problems, but not for charging problems5. Enabling Optimized Battery Charging is a feature that helps extend the battery lifespan by reducing the time that the iPad spends fully charged. It does not affect the charging speed or ability of the iPad. References: 1: Fix issues with charging - Apple Support 2: iPad won't charge, Try these tips to fix it - Geeky Gadgets 3: iPad not charging: 6 solutions - 9to5Mac 4: How to fix an iPad that won't charge: 8 troubleshooting tips - Macworld 5: Erase all content and settings from iPad - Apple Support: About Optimized Battery Charging on your iPhone, iPad, and iPod touch - Apple Support

NEW QUESTION # 39
Which of these steps should you complete if your iPad fails to back up to iCloud?

A. Ensure that you're signed in with your Managed Apple Account.
B. Verify that your iPad has a device passcode and is unlocked.
C. Confirm that Bluetooth is turned on.
D. Verify that enough space is available in your iCloud storage.

Answer: D

Explanation:
iCloud backups on an iPad require sufficient storage space in the user's iCloud account (5GB free by default, expandable via subscription). If the backup fails, the most common reason is insufficient space, as iCloud won't proceed if the data exceeds available storage. Check this inSettings > [user name] > iCloud > Manage Storage.
* Option A is irrelevant; Managed Apple Accounts support iCloud backups unless restricted by MDM, but the question doesn't specify this.
* Option B (Bluetooth) isn't required for iCloud backups, which use Wi-Fi.
* Option C is correct and a standard troubleshooting step.
* Option D (passcode/unlocked) isn't a requirement; backups occur when locked, on Wi-Fi, and charging.
See Apple's "If you can't back up to iCloud" (support.apple.com/HT203516).

NEW QUESTION # 40
You attempt to start up a Mac with Apple silicon to recoveryOS, but a lock icon appears on the screen and you're asked to enter a password. What is the most likely reason that this screen appears?

A. Your Mac has a Startup Utility password set.
B. Your Mac is enrolled in an MDM solution and has a FileVault password set.
C. Your Mac has a security policy set that disallows access to recoveryOS.
D. Your Mac is enrolled in an MDM solution and has a recoveryOS password set.

Answer: A

NEW QUESTION # 41
What must you do to start Apple Diagnostics? (Image of macOS startup options)

A. Press and hold Command-Option-D.
B. Press and hold Command-D.
C. Press and hold Option-D.
D. Press and hold Shift-D.

Answer: B

Explanation:
To startApple Diagnosticson a Mac, shut it down, then press the power button and immediately hold Command-Duntil diagnostics begin (progress bar appears). This works on Intel and Apple silicon Macs (post- startup options on silicon).
* Option A: Option-D starts Internet Diagnostics (older Macs), not standard Diagnostics.
* Option B: Command-Option-D isn't a valid combo.
* Option D: Shift-D isn't used.
* Option C: Correct per current procedure.References: Apple Support - "Use Apple Diagnostics on your Mac" (support.apple.com/HT202731).

NEW QUESTION # 42
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